ProofPack
Turn scattered customer proof into a clean, dispute-ready evidence pack.
Organize product details, fulfillment records, customer communication, and supporting files into one structured package for your Stripe SaaS or digital product dispute.
No login requiredNo data storedPDF export in minutes
How ProofPack works
Four focused steps from dispute details to a download-ready evidence pack.
- 1Choose your dispute typeSelect the category that matches your case: unauthorized transaction, service not received, subscription not recognized, or product not as described.
- 2Enter your case detailsAdd the order date, amount, product name, fulfillment details, and a summary of any customer communication.
- 3Upload supporting filesAttach screenshots, receipts, email exports, or other documents. Each file is labeled and organized automatically.
- 4Download your evidence packGet a structured PDF containing your case summary, auto-generated timeline, and all uploaded evidence — ready to submit.
What goes into your evidence pack
ProofPack structures your case around the evidence types that dispute reviewers actually look for.
- Case summaryCustomer name, order date, amount, product, and dispute type in a clean structured layout.
- Evidence timelineAn auto-generated chronological sequence: purchase, fulfillment, customer contact, and dispute date.
- Product and fulfillment detailsA clear description of what was sold, how it was delivered, and when access was granted.
- Customer communication logA structured summary of relevant emails, tickets, or messages exchanged before the dispute.
- Uploaded evidence filesScreenshots and images rendered inline. PDFs appended as additional pages. Other files listed by name.
- Additional contextPolicy notes, unusual circumstances, or any other detail the reviewer needs to understand your case.
Why businesses use ProofPack
Built around one practical goal: getting your evidence organized and submitted clearly.
- No login required
Start building immediately. No account, no signup form, no email confirmation.
- No data stored
Everything runs in your browser session. Nothing is saved to a server or database. Your case stays private.
- Structured, not generic
The output is organized around the specific evidence types card networks look for in dispute reviews.
- Built for SaaS and digital products
The fields, prompts, and structure are designed around the realities of software subscriptions and digital goods — not physical retail.
Who ProofPack is for
- Stripe-based SaaS products
- Online course and digital download sellers
- Subscription software businesses
- Freelancers and consultants facing payment disputes
- Any digital business that needs to respond to Stripe chargebacks
Who it's not designed for
- Physical goods with shipping disputes
- Businesses not using Stripe
- Cases that require legal representation
Frequently asked questions
- What is a chargeback evidence pack?
- When a customer disputes a charge with their bank, Stripe (and the card network) asks the merchant to respond with documented evidence. A well-organized evidence pack typically includes a case summary, a chronological timeline of events, proof of delivery or fulfillment, customer communication records, and supporting files like screenshots or receipts.
- Does ProofPack guarantee I will win my dispute?
- No. ProofPack helps you organize and structure your evidence — it does not predict or influence dispute outcomes. Whether a dispute is decided in your favor depends on the evidence, the dispute reason code, the card network's rules, and the bank's judgment.
- Is my case data saved anywhere?
- No. All data you enter is stored only in your browser's sessionStorage for the duration of your current session. Nothing is sent to or stored on ProofPack servers. When you close the tab, the data is gone.
- What file types can I upload as evidence?
- You can upload JPEG and PNG screenshots (rendered inline in the PDF), PDFs (appended as additional pages), and other file types (listed in the evidence index). Total upload size is limited to approximately 4–5 MB due to browser and export constraints.
- Can I edit the PDF after downloading?
- The exported PDF is not locked, so you can annotate it with a standard PDF editor. However, ProofPack does not include a built-in editing step — the output is meant to be complete as generated.
- What dispute types does ProofPack support?
- ProofPack currently supports four dispute types: unauthorized transaction, service not received, subscription canceled or not recognized, and product not as described. These cover the most common Stripe chargeback scenarios for SaaS and digital product businesses.
Ready to build your evidence pack?
Start now — no login, no setup. Your structured, dispute-ready evidence pack in under 10 minutes.
Build your evidence packFree · No account needed · No data stored