ProofPack

Contact & Support

We are a small team. Email is the fastest way to reach us — we aim to respond within one business day.

Send us an email

Describe your issue or question and include any relevant details (order ID, dispute type, browser you are using). We will get back to you as soon as we can.

support@proofpack.pro

Expected response time: within one business day. No SLA — we are a small independent team.

What can we help with?

Billing & payments
Questions about charges, receipts, or requesting a refund due to a technical failure.
Export issues
PDF generation failed, download did not start, or the output looks incorrect.
Evidence pack questions
Unsure what to include, how the builder works, or how to structure your dispute pack.
Bug reports
Something in the builder is broken, a step is unresponsive, or data is not saving correctly.
General questions
Anything else about ProofPack or how it works.

Before you write — quick answers

My PDF export failed — what should I do?: Export failures are most commonly caused by total file size exceeding the limit (approximately 4–5 MB). Try removing some uploaded files or using compressed images, then export again. If it still fails, email us.
Can I get a refund?: Yes. If the PDF failed to generate due to a technical error on our side, email support@proofpack.pro within 7 days of your purchase and we will issue a full refund. See our Terms of Service for details.
I closed the tab and lost my session — can I recover it?: Unfortunately, no. Session data is stored only in your browser's sessionStorage, which is cleared when you close the tab. There is no server-side backup. You will need to start a new session.
Does ProofPack guarantee I will win my dispute?: No. ProofPack helps you organize evidence clearly — dispute outcomes are decided by card networks and issuing banks, and are outside our control.