Build your evidence pack

Fill in the details below to assemble your dispute evidence pack.

Select dispute type

Choose the type that best matches your dispute.

Unauthorized transactionThe customer claims they did not authorize the charge.

Service not receivedThe customer claims they did not receive the service or product.

Subscription canceled / not recognizedThe customer claims the subscription was canceled or they don't recognize it.

Product not as describedThe customer claims the product did not match the description.

Other / Custom disputeFor dispute situations that do not clearly match the standard categories.